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General Conditions

  1. In order to book a place on a course, the student must fill in the Saudade Language school’s enrolment form.
  2. Full payment for the course must be made before the first day of the course, either in person at the school or by bank transfer.
  3. The discount provided on the purchase of several course modules can only be applied if they are paid at once and in full.
  4. The course price includes enrolment fees, all the didactic material used in classes, the possibility to participate in the social and cultural activities promoted by the school and a Certificate of Attendance provided at the end of the course.
  5. The course price also includes school insurance (only and during face-to-face classes at the school), but doesn’t include textbooks, transfers or any extracurricular activities
  6. If the progressive course has less than two students enrolled, Saudade reserves the right to reduce the lessons duration from 1 hour and 30 minutes to 1 hour. The course price remains unchanged.
  7. If the 30 and 40 hour intensive group course has less than two students enrolled, Saudade Language School reserves the right to reduce the duration of the daily lessons from 3 hours or 4 hours to 1 hour and 30 minutes.
    In the first case (30-hour course) the price of the course remains unchanged. In the second case (40-hour course), students will be reimbursed for the difference between this price and the price of the private intensive course.
    If the student doesn’t want the 1.5-hour private intensive course, they can get a refund if they wish.

Cancellations

  1. Students can unsubscribe from a group course up to 48 hours before the starting date. In case the course had already been paid, Saudade will fully reimburse the student.
  2. Students can change their course and timetable up to 48 hours before the starting date, depending on the school’s availability. These situations will be dealt with on a case-by-case basis.
  3. Students must give the school a minimum of 24 hours’ notice if they will be absent from class. In situations of absence without previous warning, the student will lose the lesson. Situations of exceptional circumstances and illness will be taken into consideration. There is no lesson compensation for students who miss intensive group classes, pair classes or groups of students from companies.
  4. No fees will be refunded for classes missed without warning, for students being delayed or for finishing a lesson earlier. In these cases, students are not compensated with an extra lesson.
  5. Students who decide to change from one course to another will receive a credit for the amount paid, and should pay any difference in course prices.
  6. Students are only allowed to be absent up to a maximum of 25% of the total course classes. If a student does not comply with this rule, they are not considered able to receive a Certificate of Attendance and will be advised to repeat the same level/course. There is no refund under these circumstances.
  7. Students who enroll and pay for a course but don’t finish it on the dates and schedule previously agreed with the school are given the possibility to finish its lessons within 3 months. After this deadline, there will be no possibility to refund for unattended lessons. 
  8. Saudade Language School can provide a refund for classes not taken in the first 30 days after well received payment, considering a valid justification.

Holidays and Public Holidays

  1. Saudade Language School is open for classes from Monday to Friday, from 09:00 to 20:30.
  2. Saudade Language School’s office hours are from 2 pm to 6 pm. 
  3. Saudade Language School reserves the right to be closed on Portuguese public holidays. Should this occur, all students will be duly informed in advance.
  4. Saudade Language School does not provide a refund for cancelled classes due to public holidays or teacher absence. In these situations, lessons are rescheduled.
  5. Saudade Langauge School closes annually for Christmas holidays in the last 2 weeks of December.
  6. If Saudade Language School is closed unexpectedly, it will endeavour to reschedule all affected classes.

Visa letter conditions

If a student needs an acceptance letter from the school to request a Student Visa letter, the following conditions are applied:

  1. The student will be required to pay 30% of the total course price plus 100 euros for course reservation costs. The payment must be made in advance by bank transfer.
  2. The student must pay for the remaining 70% amount of the course up to the course starting date.
  3. The acceptance letter will confirm the course start and end dates, and will consider the information regarding the course previously booked by the student.
  4. If the Student Visa is to be rejected, Saudade Language School will refund the 30% payment of the total course price previously paid by the student.
  5. The 100 euros of course reservation costs are not refundable if the Student Visa application is rejected.